What is Winelivery? We’re happy that you’re asking for!

Winelivery is a delivery service for quality drinks or alcohol. You can order wine, craft beers or your favourite drink on our site or with our app (iOs o Android) and receive all you want in less than 30 minutes, at the right temperature! Our service provides also non alcoholic beverages water and snacks.

Is it hard to order on Winelivery? How does it work?

We have tried to make both the site and the app easy and intuitive.

To find out which bottles we deliver to your home, simply enter your address. From this moment it's all downhill: choose your bottles, add a payment method and relax, one of our drivers will play at your doorbell in less than 30 minutes.

If you want to send your bottles like a gift or simply order time before, you can choose the delivery time and date at the check-out.

Do I find only wine on Winelivery? Are there any other products?

Winelivery offers a wide selection of wine but not only, on our portal you will also find a selection of craft beer as well as spirits like vodka, rum and digestive and cocktail kits not to mention water in glass, ice and much more. Our sommelier team personally takes care of the selection of the products on the site in order to guarantee high quality at the right price.

If you want any little appetizer to match with your order, you can check the “Tasty & Useful” list, at the check-out on the site or directly in the app.

When I can order?

We deliver every day from 11.00 am to 1.00 am during the week, and till 2.00 am in the weekend. Delivery times could change during holidays and depending on the city.

Are there any delivery charges? Is there a minimum order?

Winelivery guarantees free delivery with a minimum order of €24.00. Under €24, delivery costs from €2.5 to €3.9. For orders outside the range of 30 minutes (2-3 working days) the minimum order is €29.

Is the Winelivery service active on all Italian cities?

Winelivery offers its delivery service in 30 minutes in the cities of Milan, Bologna, Turin, Florence, Bergamo, Prato, Formentera (only during summer), Rome, Naples, Catania, Cagliari, Rimini, Riccione, Genoa, Verona, Brescia, Ancona, Formia, Parma, Monza, Bolzano, Mestre, Palermo, Lucca, Somma Lombardo, Messina, Potenza, Civitanova Marche and Pescara. We are constantly expanding and soon we will also reach your city! For now, if you are not in the aforementioned locations, you can order our wines and take delivery in 2 working days. Deliveries do not take place on saturday or holidays.

For the areas surrounding Milan we have also activated the same-day delivery service: by placing an order before 1:00 PM it will be processed on the same day, orders received after 1:00 PM will be delivered the next day.

Is the ideal temperature always guaranteed?

Winelivery provides the delivery at the ideal temperature only in the areas covered by the "express" service (in 30 or 45 minutes).

For all orders with delivery in E-commerce mode (3/4 working days), or with same-day delivery (Hinterland areas of Milan), we do not guarantee the ideal temperature.

Can I choose a delivery time for same-day or courier orders?

For orders with same-day delivery, delivery will take place between 11.00 AM and 7.30 PM, it is possible to give an indication but it cannot always be respected.

For orders entrusted to the courier it is not possible to define a precise time unless direct agreements are made with the courier once the tracking code has been received, directly on the shipper's website.

Should I leave a tip?

Leaving a tip only depends on you. Tips are 100% for our drivers and Winelivery will keep nothing from your offer.

Is there a minimum order?

Minumum order is 10€ delivery contribution not included.

How can I use my coupon?

If you have a promotional code, you can enter it in the app or on the site at check-out in the section "Do you have a discount code?"

Can I place an order in advance?

Of course, it is possible to schedule orders in advance and choose any delivery time, as long as it is during opening hours.

With Winelivery can I also make gifts?

It's always a good idea to give a wine! With Winelivery you can deliver your favorite bottle to whomever you want.

By completing the order, at check-out, it is possible to request a gift box and the personalization of a card, strictly written by hand, to make the most of your gift.

If you do not know the tastes of friends and relatives, you can always give one of our Gift Cards so that those who receive it can choose the wine they prefer!

What shall I do if something went wrong with my order?

Our Customer Service takes care of all your experience with Winelivery from the moment of the order till the final drop. But even in the best plan...something can go wrong. If something wrong happen, you can always contact us via mail at assistenza@winelivery.com or in real time on our chatroom.You can also call us at this number +390240031373:we’ll take care of you. But don’t forget to specify your order number!

“Example: Order n.12345 - the driver was really nice”

What should I do if I forgot to add something to my order?

We hope to be still in time! If no more than 5 minutes have passed contact our Customer Service assistenza@winelivery.com, write us in chat or call us at +390240031373. Remember to always specify the order number!

And if the order arrives late?

Sometimes the weather can be our enemy: rain, snow, worst conditions can slow down our drivers. In this case, you will be notified, and we’ll deliver your order as soon as possible.

What happens if I am not at home when the bottles arrive?

Our driver will try to call you but in the event that we could not contact you or deliver the order within 10 minutes it will return to the base, you will then be contacted by our Customer Service.

If you think you can't find yourself at the address indicated in time to receive your order, contact us as soon as possible by email assistenza@winelivery.com, write us in chat or call us at +390240031373 always specifying the number of your order

Can i cancel an order? What happens?

To cancel an order, it is necessary to promptly contact support to request cancellation.

Your order can be canceled only if it has not yet been entrusted to the bellboy, in which case you will be refunded the full amount.

In the event that the order has already been assigned to the delivery man, it cannot be canceled, and if you do not accept delivery on arrival of the rider, you will have to proceed with the request for a refund. In this case the refund will be partial, in fact the delivery cost will be deducted since the service has been carried out and the rider must be paid for the work done.

(The delivery cost has a value between 5 and 10 € depending on the time and distance traveled by the rider. It is not represented by the "cost contribution" possibly reported at check out).

In the case of orders entrusted to the courier, because the refund will be necessary, it will be necessary to refuse the order at the time of delivery. The refund procedure will be started when the courier has registered the refusal of delivery.

I am a Winelivery customer, can I invite friends and get discounts?

Yes, absolutely! Download our app and discover your personal code, share it with all your friends: when they register with your code they get € 10 off the first order (minimum € 15). You get € 1 for each registered friend and € 5 for each first order!

How does the "Free Drink" discount - Referral work?

The Free Drink code only works via app. When a friend shares his personal code, you need to download the app, sign up entering the friend's code when registering, make a cart of at least € 15 (shipping costs excluded) and go to checkout to complete the order.

At checkout, in the second screen (summary screen) the discount will automatically appear. In the event that the discount is not found at check out, simply copy it into the appropriate "discount code" section.

Remember that it is valid only for those who register and order via the App!

How does the discount “Free Drink” works- Referral?

Go on your app on the "Free Drink" secion, find your code and share it with all your firends! Rimember: is valid only on tha App!

Can I have a company profile on Winelivery?

We offer many services to companies. For informations, contact us at business@wineliery.com

If you did not find the answer you were looking for contact us via Chat or sending an email to assistenza@winelivery.com we will be happy to help you!